Refunds & cancellations

Scope

This policy covers fees for Portal Stone Base programs: Trade Plan Clinic seats, Setup Validation Hours, and Private Plan Coaching series. It does not cover brokerage fees, charting subscriptions, or third-party costs you arrange yourself.

Eligibility window

• Clinics — Full refund of amounts paid if you cancel in writing at least 7 days before the clinic start time.
• Validation hours — Full refund if you cancel at least 48 hours before the booked start.
• Coaching series — Unused sessions after the first may be refunded at 70% of the remaining prepaid balance if cancelled at least 5 days before the next scheduled session.

Partial refunds

Cancellations inside the windows above may receive a partial credit toward a future date (valid 90 days) rather than cash, at our discretion when the seat cannot be filled.

Non-refundable items

• Deposits on clinic seats cancelled within 7 days of start (unless we cancel the clinic)
• Completed sessions already delivered
• Printed materials already prepared for a private group after custom printing has begun
• No-shows without prior notice

If we cancel

If Portal Stone Base cancels a clinic or session, you may choose a full refund or a free transfer to a later date.

Rescheduling

One complimentary reschedule is allowed per booking when notice meets the cancellation windows above. Further reschedules may incur an administrative fee of ฿500.

Work already started

Once a coaching session has begun, that session’s fee is earned. For clinics, once the session opens, the seat fee is earned even if you leave early.

How to request a refund

Email hello@portalstonebase.click with your booking reference, program name, and preferred resolution (refund or transfer). We confirm within five business days.

Processing time & method

Approved refunds are returned by the original payment method within 10–15 business days after approval. Bank timelines may add delay beyond our processing.

Exceptions

Weather closures, medical emergencies documented in writing, or government restrictions may justify goodwill transfers outside the standard windows; we review these case by case.